Call Center Team Leader

  • location: Denver, CO
  • type: Temp to Perm
  • salary: $18 - $20 per hour
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job description

Call Center Team Leader

A local cherry creek company is looking for a Call Center Supervisor to join their team!

Starting hourly pay will be 18-20/hour. If you have alot of experience this can possibly be negotiated!

Great company with lots of perks and a great atmosphere as well.

Responsibilities:
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Working hours: 8:00 AM - 5:00 PM

Skills:
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Qualifications:
High School Diploma or equivalent, but more education, especially in management, is preferred.
Must have experience in a call center, customer service, or supervisory experience
Management experience is a must as well
Legal background is a plus

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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