Customer Service Agents

  • location: Tempe, AZ
  • type: Temp to Perm
  • salary: $10.50 - $15.50 per hour
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job description

Customer Service Agents

Randstad has an opportunity with a large mutual funding company located in Tempe, AZ. We are currently seeking qualified customer service professionals to join the team.

Please send qualified resumes to conrad.geber@randstadusa.com

Purpose:
The GuideWell Connect Sales Agent works with customers over the phone to find what health insurance product they want, match the products to their needs and complete the application for insurance. The agent creates solutions for the customer and ensures a smooth sales process. Sales agents follow up with the customer to close the sale and drive referrals from their customer base. The agent will handle primarily inbound calls with the overarching goal of enrolling the customer into a health plan. Outbound calls will also need to be made to
either chase, follow up and close the sale and also call on marketing campaigns to convert leads into sales opportunities.

Responsibilities:
1. Sell health insurance products to individual Under 65 and/or Over 65 consumers in a call center environment.
2. Support both inbound (90%) and outbound calls to Consumer prospects through market driven and marketing campaigns.
3. Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
4. Analyze customer needs and match to appropriate insurance product solutions.
5. Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.
6. Facilitate application process; advise customers of eligibility and follow established procedures to adhere to department and federal guidelines.
7. Promote and facilitate APO (Automated Payment Options) enrollment and set up.
8. Review with and deliver product fulfillment materials to customers.
9. Maintain inbound availability to support telephone service levels and customer satisfaction.
10. Adhere to call scripts and sales processes including documentation in contact management system. Ensure all compliance regulations are met.
11. Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.

Working hours: 8:00 AM - 12:00 AM

Skills:
1. Professional telephone etiquette
2. Self-motivated

Qualifications:
1. The minimum license required is a 13-32 Health License
2. They can also accept the 13-33 Health, Life, and Variable Annuities.
3. Excellent verbal and written communication skills, including well developed interpersonal skills.
4. Demonstrated time management skills and the ability to manage multiple priorities.
5. Experience working independently and as part of a team
6. Experience using computers and navigating among multiple systems and screens.
7. Typing skills.
8. Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions.
9. 100% adherence to assigned schedule during the open enrollment season
10. Flexibility to work 8 hour shifts within the Call Center operating hours of Monday through Sunday from 8:00am to 12:00am (or as business demands) during open enrollment (October ??? December). All shifts will include
evenings, nights and/or weekends.
11. Minimum of a High School diploma

Preferred:
1. Call Center Experience is preferred
2. Work experience in a sales positions where sales skills were demonstrated
3. Bilingual to include English and Spanish -

Please send qualified resumes to conrad.geber@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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