Call Center Specialist

  • location: Denver, CO
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

Call Center Specialist

Do you enjoy helping people over the phone? How would you like to work for one of the fastest growing organizations within the area? Are you excited to use the latest technology available within a call center? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this is perfect for you!

Shift: 1st shift business hours between 8AM-8PM M-F
Location: East Lowry Blvd Denver, CO
Pay Rate: $16.00 to $18.00

As a Call Center Representative you will answer high volume incoming calls with outbound follow-up via phone and E-mail to provide information and resolve all problems and inquiries. In addition, you document all information into the internal databases to track interactions and ensure proper compliance while utilizing dual screens and the latest technology.

Working hours: 8:00 AM - 8:00 PM

Be available to handle member inquiries.
Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns

2+ years of Customer Service experience
Excellent Verbal and Written Communication Skills
**Must be able to complete on-boarding documents before required deadlines**
Must be able to type at least 30 WPM
High School Diploma or equivalent highly desirable

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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