Call Center Representative Inbound

  • location: Hopkins, MN
  • type: Temp to Perm
  • salary: $16.75 per hour
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job description

Call Center Representative Inbound

Randstad, in partnership with American Family Insurance is currently seeking a Salvage Claims Technician.
This position provides operational, administrative and customer support for
Vehicles which have been deemed a total loss.

Responsibilities:
??? Working collaboratively with the claims representatives and material damage specialists to provide prompt payment and refunds as appropriate on auto salvage files.
??? Responsible for processing titles and ensuring documents are correctly signed and received
??? Manages pending salvage to maximize recovery and provide necessary documentation.
??? Follows up with salvage vendors for sale information, recovery, and costs.
??? Reviews vendor invoices for accuracy, processes salvage recoveries and issues payment for salvage losses as appropriate.
??? Maintains the salvage log and participates in salvage reviews/audits.
??? Up to 75% of your time may be spent on the phone with Banks, Lien Holders, Customers, etc.

Working hours: 8:30 AM - 5:00 PM

Skills:
--Must be able to type 35 wpm
--Willing to submit to a background study
--Have 6 months of clerical/administrative and customer service experience
--Eligible to work in the United States
--Pass typing, customer service, Excel and Outlook 2013 assessment

Qualifications:
Must be at least 18 years of age of older
Authorized to work in the USA
Able to pass assessments with 80% accuracy
Have reliable transportation
Be able to read, speak and understand English
Have a minimum of 6 months Admin/ Clerical or Call Center Experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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