Medical Customer Service

  • location: Lee's Summit, MO
  • type: Temp to Perm
  • salary: $11 - $14 per hour
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job description

Medical Customer Service

Have you ever thought about getting into healthcare? If not, maybe consider it. According to recent reports in Q1 of 2018 $1.62 billion dollars were invested in the healthcare industry. This industry is growing at a rapid rate and there are constant opportunities in the job market!


Customer/Patient Support Specialist
$11.00-$14.00 / hr
Mon-Fri (7 am to 4 pm/8-5 pm/8:30 am-5:30 pm) Will have the opportunity to select one of these shifts after training

Responsibilities:
Job Duties:
Interview patients to determine how they can be assisted in receiving authorizations for their medical supplies
Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed
Collaborate with other departments to assist in obtaining pre-authorizations in a cross functional manner
Review accuracy and completeness of information requested and ensure that all supporting documents are present
Receive requests for pre-authorizations and ensure that they are properly and closely monitored
Consult with supervisor or nurse manager to obtain clearance that treatment regimen is considered a medical necessity
Process referrals and submit medical records to insurance carriers to expedite prior authorization processes
Manage correspondence with insurance companies, physicians, specialists and patients as required

Working hours: 7:00 AM - 4:00 PM

Skills:
Friendly
Customer Focused
Detail Oriented
Quick Study
Can Learn new Processes Quickly

Qualifications:
Requirements:
2+ years in healthcare customer service setting
Strong computer skills and knowledge
Reliable and up for learning a complex and challenging process

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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