Customer Service

  • location: Minneapolis, MN
  • type: Temporary
  • salary: $17 - $18 per hour
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job description

Customer Service

Randstad has an exciting new contract Customer Service Representative opportunity with a successful company in Bloomington.-- If you enjoy working in a teamwork environment with a company that is dedicated to their customers and employees the ideal candidate would thrive within this department.- This position involves assisting customers with questions, comments, or missing parts from their lawn mowers, tractors, snow blowers, etc. A light mechanical aptitude and comfortable working within multiple computer screens will be important for this role. This position will be 2 months long will be Monday - Friday 8am to 5pm and will offer $17-$18/hr.

Responsibilities:
- Provide front line phone support for dealers, distributors, end user customers, rental, and mass accounts regarding parts order status and tracking, order placement, and adjustments.
- Utilize multiple computer screens and systems to lookup pricing, identify parts, log calls in Salesforce CRM system, and review procedures.
- Precise data entry required for keying parts orders, processing claims, and escalating messages.
- Responsible for researching problems and communicating resolutions to customers.

Working hours: 8:00 AM - 5:00 PM

Skills:
-Comfortable multi-tasking on the computer while providing good customer service to customers over the p hone
-Organized and able to work through solutions with customers
Must be trained and experienced in data entry and have good computer skills
-Strong communication skills both verbal and written
-"Hands-on" mechanical or related experience a plus
-Must submit to a pre-employment criminal background and drug screening
-Previous customer service experience

Qualifications:
If you are interested in the role please submit resume or send it to philip.wolney@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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