Randstad has an exciting new contract Customer Service Representative opportunity with a successful company in Bloomington.-- If you enjoy working in a teamwork environment with a company that is dedicated to their customers and employees the ideal candidate would thrive within this department.- This position involves assisting customers with questions, comments, or missing parts from their lawn mowers, tractors, snow blowers, etc. A light mechanical aptitude and comfortable working within multiple computer screens will be important for this role. This position will be 2 months long will be Monday - Friday 8am to 5pm and will offer $17-$18/hr.
- Provide front line phone support for dealers, distributors, end user customers, rental, and mass accounts regarding parts order status and tracking, order placement, and adjustments.
- Utilize multiple computer screens and systems to lookup pricing, identify parts, log calls in Salesforce CRM system, and review procedures.
- Precise data entry required for keying parts orders, processing claims, and escalating messages.
- Responsible for researching problems and communicating resolutions to customers.
Working hours: 8:00 AM - 5:00 PM
-Comfortable multi-tasking on the computer while providing good customer service to customers over the p hone
-Organized and able to work through solutions with customers
Must be trained and experienced in data entry and have good computer skills
-Strong communication skills both verbal and written
-"Hands-on" mechanical or related experience a plus
-Must submit to a pre-employment criminal background and drug screening
-Previous customer service experience
If you are interested in the role please submit resume or send it to firstname.lastname@example.org
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