Call Center Support Associate

  • location: Chicago, IL
  • type: Permanent
  • salary: $16 - $18 per hour
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job description

Call Center Support Associate

We are working with an online lending services company whose office is located in the River North neighborhood of Chicago. This is a career opportunity paying $16-18/hour. Shifts will be assigned after hire and will be between the hours of 7am-7pm Monday-Friday and every other Saturday 8am-4:30pm.

Responsibilities:
-Run and distribute call center and loan management system reports
-Monitor customer support emails and assign follow-up to loan officers
-Perform as subject matter expert in all aspects of lending services
-Provide management with staff performance feedback
-Answers employee questions and take escalated calls

Working hours: 7:00 AM - 7:00 PM

Skills:
-Familiarity with lending industry practices and professional standards
-Strong work ethic and attention to detail
-Outstanding customer service skills and dedication to providing exceptional customer care
-Possess advanced written, verbal, listening and interpersonal communication skills
-Displays solid relationship management and leadership skills, working collaboratively with cross functional groups.
-Strong research, analysis, problem-solving and decision-making skills
-Strong organization and time management skills and the ability to multitask in a fast-paced team environment
-Ability to closely follow procedures
-Ability to meet deadlines
-Must be able to effectively deal with people at all levels inside and outside of the company
-Must adapt well to change and successfully set and adjust priorities as needed
-Must be proficient in Microsoft Office

Qualifications:
-Bachelor??s Degree (or equivalent ) in Business or related field a plus
-3-5 years of relevant experience in consumer loan call center operations required
-Previous management experience a plus

If you are interested and meet the qualifications apply now on www.randstadusa.com! Only qualified applicants will be contacted.

Recruiter: Michaela at michaela.salyer@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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