Call Center Support Associate
We are working with an online lending services company whose office is located in the River North neighborhood of Chicago. This is a career opportunity paying $16-18/hour. Shifts will be assigned after hire and will be between the hours of 7am-7pm Monday-Friday and every other Saturday 8am-4:30pm.
-Run and distribute call center and loan management system reports
-Monitor customer support emails and assign follow-up to loan officers
-Perform as subject matter expert in all aspects of lending services
-Provide management with staff performance feedback
-Answers employee questions and take escalated calls
Working hours: 7:00 AM - 7:00 PM
-Familiarity with lending industry practices and professional standards
-Strong work ethic and attention to detail
-Outstanding customer service skills and dedication to providing exceptional customer care
-Possess advanced written, verbal, listening and interpersonal communication skills
-Displays solid relationship management and leadership skills, working collaboratively with cross functional groups.
-Strong research, analysis, problem-solving and decision-making skills
-Strong organization and time management skills and the ability to multitask in a fast-paced team environment
-Ability to closely follow procedures
-Ability to meet deadlines
-Must be able to effectively deal with people at all levels inside and outside of the company
-Must adapt well to change and successfully set and adjust priorities as needed
-Must be proficient in Microsoft Office
-Bachelor??s Degree (or equivalent ) in Business or related field a plus
-3-5 years of relevant experience in consumer loan call center operations required
-Previous management experience a plus
If you are interested and meet the qualifications apply now on www.randstadusa.com! Only qualified applicants will be contacted.
Recruiter: Michaela at firstname.lastname@example.org
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