• location: Tempe, AZ
  • type: Temp to Perm
  • salary: $16 - $17 per hour
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job description


One of our clients located in Tempe is searching for a Collections Agent. We are seeking an organized, personable, and performance-driven person to join our organization. As the Collections Agent, you will be responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. You will also act as the liaison between creditors and customers and manages overdue accounts.

Essential duties and responsibilities of a Collections Agent include the following:

??? Monitor accounts to identify outstanding debts
??? Investigate historical data for each debt or bill
??? Find and contact clients to ask about their overdue payments
??? Take actions to encourage timely debt payments
??? Process payments and refunds
??? Resolve billing and customer credit issues
??? Update account status records and collection efforts
??? Report on collection activity and accounts receivable status
??? Combination of first and second shift positions

Working hours: 8:00 AM - 5:00 PM


--Proven experience as a Collection Specialist or similar role
--Knowledge of billing procedures and collection techniques (e.g. skip tracing)
--Familiarity with laws related to debt collection (e.g. FDCPA)
--Working knowledge of MS Office and databases
--Comfortable working with targets
--Patience and ability to manage stress
--Excellent communication skills (written and oral)
--Skilled in negotiation
--Problem-solving skills
--High school diploma; Associate's/Bachelor's degree is a plus

If you believe you have the skills required to be successful in this role as a Collections Agent, please apply online or for immediate consideration send resumes to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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