Help Desk Representative

  • location: Austin, TX
  • type: Temporary
  • salary: $17 per hour
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job description

Help Desk Representative

Hiring Now! Seeking qualified candidates for a Tech Support role. This position will be responsible for troubleshooting sync problems, problems with managed mailboxes, and mailbox flow. Tech Supports will also be responsible for administrative tasks on managed mailboxes at customer's requests.

Handling complex technical support calls while documenting action plans and follow up on internal notes. Continuous work towards resolution on critical technical issues. Must have the ability to collaborate with team members.
-Toggling between multiple screens and programs
-Remoting in to manipulate files and change settings
-Heavy research

Working hours: 7:00 AM - 6:00 AM (see hours worked below)

-Thorough understanding of processes and methods to troubleshoot customer issues
-High attention to detail
-Logical problem solving skills
-Ability to multi-task by listening, typing, speaking, and navigating multiple interfaces
-Excellent written communications skills
-Must have sufficient technical depth to communicate with other organizations internal/external

-Minimum of a HS Diploma/GED equivalent
-1+ years technical experience required
-Must consent to a criminal background and drug screen

Location: Austin, TX 78728
Hours: Flexible availability required, will be assigned a shift after training (24/7 operation for this line of business) 40 hour work week.
Pay: $17 hourly

Qualified and interested candidates please submit resume and apply online:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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