Help Desk Representative
Hiring Now! Seeking qualified candidates for a Tech Support role. This position will be responsible for troubleshooting sync problems, problems with managed mailboxes, and mailbox flow. Tech Supports will also be responsible for administrative tasks on managed mailboxes at customer's requests.
Handling complex technical support calls while documenting action plans and follow up on internal notes. Continuous work towards resolution on critical technical issues. Must have the ability to collaborate with team members.
-Toggling between multiple screens and programs
-Remoting in to manipulate files and change settings
Working hours: 7:00 AM - 6:00 AM (see hours worked below)
-Thorough understanding of processes and methods to troubleshoot customer issues
-High attention to detail
-Logical problem solving skills
-Ability to multi-task by listening, typing, speaking, and navigating multiple interfaces
-Excellent written communications skills
-Must have sufficient technical depth to communicate with other organizations internal/external
-Minimum of a HS Diploma/GED equivalent
-1+ years technical experience required
-Must consent to a criminal background and drug screen
Location: Austin, TX 78728
Hours: Flexible availability required, will be assigned a shift after training (24/7 operation for this line of business) 40 hour work week.
Pay: $17 hourly
Qualified and interested candidates please submit resume and apply online:
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