Inbound Call Center Representative

  • location: Andover, MA
  • type: Temporary
  • salary: $19 per hour
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job description

Inbound Call Center Representative

***Prominent, Fortune 500, multinational technology company is looking for two experienced call center representatives to provide expert level customer service in their Andover Call Center***

Responsibilities:
Handle large volume of phone call work and entering orders into the system (SAP)
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries like pricing, products, scheduling etc.
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Working hours: 9:00 AM - 6:00 PM

Skills:
- Advanced customer service skills
- Ability to professionally handle customer issues and exhibit first call resolution

Qualifications:
2-5 years of experience in position or specialization.
High-school/Associates or equivalent experience if applicable

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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