Bilingual French Customer Service Rep
ALL APPLICANTS MUST BE- FLUENT IN ENGLISH AND FRENCH
The customer service agent will be responsible for answering incoming calls regarding consumer inquiries.- Resolve/investigate consumer issues.- Analyze customer warranties.- Follow up with customer as needed.- Explain entitlement programs and offer alternatives to customer.- Contact and interact with other departments as needed to find resolution.- Perform other related duties as assigned.
Monday - Friday 8:00 am - 8:00 pm (you will have a 40 hour work schedule during these hours).
Employment Status: Temporary with possible permanent opportunity
Answer inbound calls, emails and chat. Schedule service, minor trouble shooting, and offer extended warranties all while maintaining a valued customer relationship.
Working hours: 8:00 AM - 8:00 PM
--All applicants must be fluent in English and French
--One year customer service experience
--Call center experience a plus
--Intermediate computer skills and Windows experience
--Excellent interpersonal skills
--Ability to work well with both internal associates and customers
--Team player. Client focused.- Analytical- skills. Detail oriented.
--Ability to operate independently under tight deadlines and stress
--Ability to read, write and understand instructions/correspondence
This is a professional and energetic environment.- The dress code is business casual.- Qualified candidates must be willing to submit to a drug screen and background check.- Candidates must have the ability to sit for the entire duration of their shift while working on a computer.
Candidates must be able to work flexible shifts, including weekends that change frequently.
If this sounds like the position for you please apply at www.randstadstaffing.com, please attach a copy of your resume.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.