Evening Intermediate Level Tech Support
Very stable, secure and growing technical security company is looking for 2 new, Direct Hire Intermediate Level Technical Customer Service Reps. We have a growing support team for our secure cash management system and we are looking for 2 skilled people who love computers, networking or troubleshooting technical issues and have had prior Helpdesk, Tech Support, or Technical Call Center experience. We have acquired two more very large clients and that means our Tech Support desk needs to be able to accommodate this growth. If you have a basic to intermediate understanding of network troubleshooting or have completed a CompTIA A+ or C++ certification, these things would be very useful in this role. An Associates or Bachelor's degree in IT, Computer Science, Cyber Security, or Network Administration also translates well with this position. Our Tech Support Team has been growing since last December and we'd love to have you with us if you feel you have the qualifications listed and can also bring an outstanding attitude to our friendly, cohesive, and very close-knit team!
WE OFFER GENEROUS MEDICAL, DENTAL, VISION, 401K AND PTO
HOURS ARE GENERALLY ONE OF THE FOLLOWING SCHEDULES....
MONDAY - FRIDAY NOON TO 8:00PM (SATURDAY & SUNDAY OFF)
SAT, TUES., WED., THURS., FRIDAY 8:00 PM TO 4:00 AM (SUNDAY & MONDAY OFF)
- Help troubleshoot, resolve, and contain calls that are escalated from the Entry-Level Tech Support Team
- Work through basic networking and connectivity issues that the customers call in about
- Dispatch field service repair teams if this is needed to fix problems onsite
- Provide a higher level of customer support and guidance to the customers using our cash management system in their retail stores
- Help take overflow Tech Support calls during high-volume hours and also work through any update glitches
- Mentor and set the pace for the entry-level tech support team to help them work through more complex customer service calls
Working hours: 12:00 PM - 8:00 PM
CompTIA A+ or C++ is a great certification to have but not required
At least 2-3 years working in a call center helpdesk or tech support environment
Basic to intermediate knowledge of networking and fixing connectivity issues
Excellent "soft skills" such as a polished speaking voice, great rapport with people, able to assist others over the phone
Prior knowledge of a helpdesk ticketing system
Able to clear, document, and resolve high-priority ticket issues fast and effectively
This job is security based and you will need to undergo extensive multi-state criminal background checks and also a drug screen for employment
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