Customer Service EntryLevel

  • location: Baltimore, MD
  • type: Temp to Perm
  • salary: $12 - $13 per hour
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job description

Customer Service EntryLevel

High demand food industry company seeking full-time quality assurance rep five days a week. Preferred candidate has good communication skills and upbeat customer service skills. This position will start at 6:30AM-2:30PM.

Responsibilities:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls

Working hours: 4:30 AM - 8:00 AM

Skills:
- Proven customer support experience
- Track record of over-achieving quota
- Exceptional phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively

Qualifications:
Interested applicants should email their resume directly to stefanie.beck@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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