Customer Service Representative

  • location: Naperville, IL
  • type: Temp to Perm
  • salary: $13 - $14 per hour
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job description

Customer Service Representative

Provide assistance to the Account Management team with non-customer facing tasks including clean-up activities with existing settlement accounts, set up for Quality Assurance reviews with new accounts, and review analysis of issues which prevent transactions from moving forward in the payment process. May also be required to assist the customer support help desk, which will include some telephone and email interaction regarding billing and system questions in a call center environment.

Responsibilities:
Must have customer service representative/call center experience. 1 - 3 years preferred.

Working hours: 8:00 AM - 5:00 PM

Skills:
--Ability to type 40 wpm
--Articulate, customer focused and possess proper telephone etiquette
--Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs.
--Bilingual (specific language requirements will be reflected in each individual job posting)
--Strong telephone skills including inbound and outbound calls.

Qualifications:
?? High school diploma, or equivalent required
?? One year medical claims examination and/or billing experience
?? One year or more experience in customer service/call center environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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