Customer Service Representative
Provide assistance to the Account Management team with non-customer facing tasks including clean-up activities with existing settlement accounts, set up for Quality Assurance reviews with new accounts, and review analysis of issues which prevent transactions from moving forward in the payment process. May also be required to assist the customer support help desk, which will include some telephone and email interaction regarding billing and system questions in a call center environment.
Must have customer service representative/call center experience. 1 - 3 years preferred.
Working hours: 8:00 AM - 5:00 PM
--Ability to type 40 wpm
--Articulate, customer focused and possess proper telephone etiquette
--Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs.
--Bilingual (specific language requirements will be reflected in each individual job posting)
--Strong telephone skills including inbound and outbound calls.
?? High school diploma, or equivalent required
?? One year medical claims examination and/or billing experience
?? One year or more experience in customer service/call center environment
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