Call Center Representative Inbound

  • location: Oklahoma City, OK
  • type: Temp to Perm
  • salary: $13.75 per hour
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job description

Call Center Representative Inbound

Healthcare & Insurance Operations Associate
Pay Rate: $13.75 per hour


Responsible for the installation and administration of assigned contracts, including , but not limited to structure and billing set up, eligibility collection, database loading, and preparation of plan materials such as administrative documents and provider education materials.

Training is 6-8 weeks 8:00 AM - 4:30 PM Monday - Friday and Flexible schedule to work 6:00 AM - 2:30 PM, 7:00 to 3:30 PM, Or 8:00 AM to 4:30 PM

Responsibilities:
Responsible for overall provider contact and amending loading and processing using various databases

Interpret and analyze client data to add, delete, modify and find solutions to individual client concern

Ensure accurate and timely completion of transactions to meet or exceed client SLA's (Service Level Agreements)

Apply Healthcare and Insurance domain knowledge, theoretical concepts etc. to undertake problem solving.

Identify and resolve both regular and non-routine problems or escalate to more proficient team memebers

Works on preparation of SOP's/ Process Transition:

Develops tactical and operational plans to achieve key milestones in the project

Working hours: 6:00 AM - 4:30 PM

Skills:
High School Diploma or equivalent required

2 + years related, hands on experience

Proficient in Microsoft Office products including Word, Excel, Outlook

Demonstrates the ability to identify processing defects and report them accurately

Qualifications:
Associates degree, technical college or some college course work preferred

United Health Care experience a plus

1 + years of experience with platforms Emptoris, NDB and Phycon or similar platform

Demonstrate professionalism with peers, subordinates, superiors, and customers

Manage time and prioritize effectively; demonstrate an ability to cope with a complex changing environment

If you are interested in learning more about this position please apply and a recruiter will contact you to complete a phone screening.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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