Customer Support Specialist

  • location: Roanoke, VA
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Customer Support Specialist

MUST HAVE A BACHELOR'S DEGREE TO APPLY****
Answer a multi-line phone as the first point of contact for all claim related calls
Provide a high level of client service to all external clients and providers
Interfaces with other departments and staff to resolve concerns that cannot be resolved at the time of call
Follows best practices, ensuring compliance with Company standards and policies strictly adhering to industry, state and federal regulations
Keeps the Support Team Leader informed of all activity outside pre-set guidelines
Works collectively with all staff to promote a positive work environment
Meet all department performance standards
Intuitively able to reason, analyze information and events and apply judgement in order to solve problems of both a routine and complex nature
Ability to demonstrate project and time management skills
Ability to prioritize and complete multiple tasks simultaneously

Responsibilities:
Answering phone calls.
Utilizing computer systems

Working hours: 8:30 AM - 5:00 PM

Skills:
Ability to effectively communicate both verbally and in writing to convey clear, well articulated information
Ability to understand, speak and write English in order to convey messages and correspond in an articulate and professional manner
Possess public communication skills that- project a professional representation of the Company to a variety of business, government and community clients and associates
organizational skills

Qualifications:
Please send any qualified resume to chelsea.reynolds@randstadusa.com for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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