Call Center Representative Inbound

  • location: Groveport, OH
  • type: Temp to Perm
  • salary: $12.15 per hour
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job description

Call Center Representative Inbound

Do you enjoy communicating with people on the phone and providing great customer service?

We're looking for customer service representatives to join our team at a clothing apparel call center in Groveport, Oh. 43125.

All positions, are temp to hire opportunities, with a casual work environment.

If you have a positive, professional demeanor and understand the importance of making the customer happy, this opportunity is perfect for you!

We offer, exciting Peak Pay Rate Incentives, during the months of November/December, where you'll receive a $2 increase in pay, as part of our "peak" pay incentive program!

The Customer Service Representative is responsible for resolving customer complaints, inquiries or requests using appropriate resources. This individual is responsible for using analytical ability and judgment in evaluating customer accounts in order to resolve all issues to the satisfaction of the customer. This individual may also perform sales or support functions when necessary to meet the objectives of the call center.

Responsibilities:
Resolve customer complaints, inquiries or request. This may include handling difficult situations and irate customers
Perform sales or support functions as necessary to provide individualized customer service of a high-standard professional level
Adjust customer accounts to accurately reflect the decisions made to resolve customer inquiries in accordance with department procedures
Perform data entry functions
Review and update all provided reference materials to maintain comprehensive understanding of policies and procedures
Identify and communicate to management significant trends in customer inquiries
Perform additional duties as assigned

Working hours: 5:30 PM - 2:00 AM

Skills:
--Customer satisfaction skills including written communication skills
--Good reading comprehension and problem solving skills
--Efficient keyboarding/data entry skills
--Ability to multi task and change focus frequently
--Ability to handle diverse people
--Commitment to delivering service that exceeds our customer's expectations
--Excellent attendance and punctuality
--Ability to maintain professionalism
--Must be available to work weekends

Qualifications:
No experience necessary, but previous call center and/or customer service experience is preferred.

All candidates, will need to successfully pass a pre-employment background and drug screening.

For immediate consideration, please apply now or contact marianne.marshall@randstadusa.com or by phone at 614/497-1760.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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