Help Desk Representative

  • location: Warwick, RI
  • type: Temporary
  • salary: $15 per hour
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job description

Help Desk Representative

Customer Service Associate needed in Warwick, RI 02886

08/20/2018 /- 02/20/2018
Pay: $15.00/hour
Hours: hours of operation will be: Training: 9 AM-5:30 PM; Nesting 9 AM-5:30 PM -However agents will go into a schedule with 3 base days: 9AM, 9:30 AM or 10:00 AM start, 1 mid shift: 11:00 AM or 11:30 AM start and 1 late night: 12:30 PM - 9:00 PM per week. Associates will also work approx. 1 weekend a month (rotation right now is about every 5 weeks) with a day off during the week. The day off during the week will be on a base day, but not a Monday.

Responsibilities:
??? We handle inbound customer calls for the Retirement and Income Solutions product.
??? Associate will be tasked with handling inbound customer calls for defined benefit customers. These are calls that require an excellent customer focus and attention to detail.
??? Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Working hours: 9:00 AM - 9:00 PM

Skills:
--Ability to multi task and navigate through multiple systems
--High energy/motivated to engage with customers to uncover/overcome objections.
--Keen attention to detail. Excellent oral and written communication.
--Prior Call Center service/sales experience is advised but not required.

Qualifications:
??? Special skills: Excellent customer service skills, problem solving skills, attention to detail, flexibility to work different shifts (emphasis on late shifts), and the ability to multitask.
??? Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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