Call Center Agent

  • location: Bentonville, AR
  • type: Temp to Perm
  • salary: $12 - $14 per hour
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job description

Call Center Agent

Call Center Agent - (2nd/3rd Shift)
This position will be in a call center environment and the successful candidate will have prior customer service experience in a call center and data entry environment.- Activities may include answering the phone, responding to email requests, assist with scheduling, SharePoint updates, data entry, and troubleshooting customer issues.

Working hours: 3:00 PM - 1:00 AM

Responsibilities:
- Basic knowledge of computer hardware and software
- Good communication and organization skills
- Good Listening skills
- Data Entry Skills
- Multi-Phone understanding
- Multi-tasking skills
- Verbal Communications skills
- Ability to adapt in an ever changing high paced environment
- Basic Microsoft Skills (Outlook, Lync, and Excel)??
- Must be detail oriented and able to follow process and procedures as outlined with the business.

Working hours: 3:00 PM - 1:00 AM

Skills:
--Data entry into Excel and/or SharePoint.
--Answering inbound and making outbound telephone calls to customers for a variety of different reasons (answering customer questions, scheduling, and checking techs in and out)
--Ticket creation of a minor technical problem for customers using ticket creation system.
--Paperwork filing and organization.
--Minor creation of basic process documentation

Qualifications:
--Must be able to communicate effectively
--Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
--Ability to read and comprehend simple, healthcare terminology
--Effective verbal and written communication skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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