Customer Service Specialist

  • location: Erlanger, KY
  • type: Temporary
  • salary: $15.30 per hour
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job description

Customer Service Specialist

A Customer Service Specialist is needed for a large utilities company in Erlanger, KY.

Responsibilities:
- Answers inbound calls
- Takes care of and settles customer complaints
- Answers customer questions regarding product or service and operation or maintenance
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Consults with customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records.
- Perform program data management activities as needed, including, running reports, updating data.
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure customer service

Working hours: 8:00 AM - 5:00 PM

Skills:
Must be customer service focused
Ability to work in a fast paced environment

Qualifications:
2+ years experience
High school diploma
Proficient in Microsoft Office

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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