Customer Service Specialist
A Customer Service Specialist is needed for a large utilities company in Erlanger, KY.
- Answers inbound calls
- Takes care of and settles customer complaints
- Answers customer questions regarding product or service and operation or maintenance
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Consults with customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records.
- Perform program data management activities as needed, including, running reports, updating data.
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure customer service
Working hours: 8:00 AM - 5:00 PM
Must be customer service focused
Ability to work in a fast paced environment
2+ years experience
High school diploma
Proficient in Microsoft Office
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