Customer Service Representative 1 - Call Center Spanish Speaking
Randstad is currently seeking skilled level Spanish speaking Customer Services Reps with knowledge and experience working with New York Medicaid Choice program, Medicaid Newborn or similar fields. High School Diploma or equivalent required, Expectations of role will consist of: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
-Develop working relationships with customers and monitor engagement and progress.
-Track and document all inquiries using the applicable systems
-Assists clients with the enrollment/disenrollment process
-Receives, sorts, and processes enrollment/transfer and disenrollment forms.
-Reviews enrollment forms for accuracy and completeness.
-Raises issues of concern and/or problems to the Field Operations Manager
-Processes data entry tasks and submits daily reports
Working hours: 7:00 AM - 7:00 PM
Verbal and written communication in a professional manner
Able to multitask with notes, dates, and programs completion dates, managing multiple applicants
Computer Literacy required; proficiency in Microsoft Office Applications as Excel, Power Point, and Word.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.