Part-Time Customer Service

  • location: Dallas, TX
  • type: Temp to Perm
  • salary: $11.50 - $12.50 per hour
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job description

Part-Time Customer Service

Are you looking for a Part-Time Job? Randstad's client in the Farmers Branch area is looking for 2 Part-time CSR's to join their team!

These are possible temp to hire positions, with a large optical manufacturing company. The pay rate is $11.50 per hour, and will increase to $12.50 depending on performance.

Shift is 2pm - 6pm, Monday - Friday with some Saturdays required.

Responsibilities:
This position is responsible for establishing and maintaining relationships with customers on behalf of the company by being the front-line customer service representative for each customer contact to ensure that all customer requirements are completely met in a positive, professional manner.

-- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
-- Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
-- Effectively communicate the products, promotions and services offered.
-- Process customer orders in a courteous, efficient and timely manner.
-- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
-- Communicate effectively with the Customer Service Manager. Update them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.

Working hours: 2:00 PM - 6:00 PM

Skills:
-- Must be articulate, a good listener with excellent command of the English language in both written and oral forms.
-- Ability to provide a welcoming, positive experience for customers via regular inbound and outbound calls.
-- Ability to identify and meet customers' needs and requirements.
-- Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
-- Adaptable to changing priorities and ability to work effectively with short deadlines.
-- Must be hardworking, a self-starter and a problem solver.
-- Data entry skills with demonstrated ability to type accurately a minimum of 30 wpm.
-- Working knowledge in MS Office.

Successful completion of background, drug screen will be required. High school diploma or GED required.

Qualifications:
Qualified candidates should apply online for immediate consideration!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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