Sales Representative Entry Level
Have you ever thought about acquiring your insurance license? We have an opportunity for you to obtain your Health Insurance Producer License paid for by our client.
The Licensed Advisor, will assists current carrier members with plan selections. A licensed advisor will handle members who are losing their existing coverage and have an SEP to enroll into a new plan. This Licensed Advisor (insurance sales agent) responsibilities include: selling/enrolling current members into appropriate Insurance products including health and drug plans .This is done primarily through providing Medicare education, conducting needs analysis, and assisting the member in selecting an appropriate plan for their needs.
Ability to pass licensing exam and Carrier certifications annually and maintain good standing
Enroll members compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)
Generate outbound phone calls to pre-set appointments and non-pre-set appointments, actively listen to identify customer questions and needs, utilize probing questions when necessary
Meet and/or exceed monthly sales goals and service levels
Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent
Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis
Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations
Deliver a consistently positive customer experience in a highly ethical and professional manner
Absorb new information and have the flexibility to adapt to new processes rapidly
Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Aon Retiree Health Exchange quality standards.
Working hours: 7:00 AM - 10:00 PM
Ability to obtain resident life and health insurance license along with all applicable lines of authority for the resident state the agent resides within, or ability to renew license prior to start date
--Strong sales experience preferred but not required.
--Desire to learn, ability to self-study, drive to succeed
--No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers and brokers
--Ability to successfully complete America's Health Insurance Plan(AHIP)
Preferred knowledge and Experience
--Experience in contact centers that includes outbound sales experience (cold calls)
--Strong written and verbal communication, sales development and rapport building skills
--Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
--Experience using desktop and browser-based software
--Experience with MS Word, Excel, SharePoint, and Outlook
High School degree (or GED) required
Undergraduate degree or equivalent work experience preferred
Ability to work flexible hours; during peak season the center is open from 7:00am to 10:00pm in all time zones. May require some weekends
Extensive time spent on the phone making outbound calls and receiving inbound calls consecutively daily
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.