Medical Outreach Coordinator
We are in need of customer focused Customer Service Representatives in the Winter Park area! We are looking for candidates with experience in the medical field and data processing. Outreach Coordinators conduct a high-volume of outbound calls on behalf of healthcare clients. Outreach Coordinators contact physician offices, hospitals, and other healthcare professionals/facilities to request various types of medical records in connection with specific client campaigns. Outreach Coordinators will track file collection process, update contact and demographic information, schedule an exchange of medical records and coordinate any necessary follow-up
This position is a long term temporary role working Monday - Friday 8 am - 5 pm. While this position is "temporary" there is no expected end date. Based on performance and attendance you would be potentially ross trained into a different department and will get converted to permanent that way!
-Completing outbound calls to schedule patient file collection
-Manage documentation requests and scheduling
-Comfortable reviewing patient charts and info
-Follow up on outstanding document requests
Working hours: 8:00 AM - 5:00 PM
- Excellent customer service skills with a proven ability to establish rapport and solve problems quickly
- Manage high volume of outbound phone calls
- Ability to multi task (you must be able to type and talk at the same time)
- Proven customer service skills with a sense of urgency
- Experience in a medical office/ healthcare/ insurance field is preferred
- 2 years of experience in a like environment
- Ideally 1+ years of experience in a physician office.
To be considered please apply to this posting directly and email your resume to: Nathan.Mackey@RandstadUSA.com with the subject line of Medical Outreach. No calls please.
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