Medical Customer Service

  • location: Plano, TX
  • type: Temp to Perm
  • salary: $15 - $17 per hour
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job description

Medical Customer Service

Randstad Non-Clinical Healthcare is seeking professional Healthcare Customer Service Representatives. If you're a highly-motivated, goal oriented, and overall well rounded hard worker, then this is the opportunity for you to advance your career upwards!

Title: Healthcare Customer Service Representative
Pay: $16/hr
Pay: $17/hr (Bilingual in English/Spanish)
Monday to Friday from 11:00am to 8:00pm
Temp to Hire
Start Date: August 6th and August 14th, 2018
Location: 5085 W Park Blvd, Plano, TX 75093

--Answering incoming patient phone calls and billing inquiries regarding billed services.
--Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
--Update patient demographics and insurance information as needed.
--Obtain information to facilitate claim payment, enter necessary insurance data, and refile claims with insurance companies.
--Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
--Process payments over the phone from patients.
--Negotiate payment arrangements with patients.
--Explain insurance company's explanation of benefits (EOB).
--Participate in projects/meetings and perform other duties as assigned by management.

Working hours: 11:00 AM - 8:00 PM

Experience Requirements:
--Healthcare Call Center experience
--Front desk/healthcare environment experience
--Patient customer service experience

--High School Diploma or GED
--Read, review, and understand EOBs

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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