One of the world's premium producers of audio and stereo products is seeking Bilingual Help-desk Representatives. As a Multi-Language Support Rep I, you will be responsible for the ownership and resolution of support issues originating from Spanish speaking customers throughout the Americas.
Location: Stow, MA
Pay Rate: $18.50hr
Shift: Mon-Fri - standard business hours
Training: 1 week Mon - Fri 9-5
- Provide support, interface with the end-consumers, re-sellers, factory stores, foreign distributors and dealers, repair facilities and the field sales force.
- Utilize available resources to coordinate activities to determine root cause, recreate issues and provide customer resolution.
- Apply customer service communication engagement skills and in-depth knowledge of products to assess customer needs and resolve issues.
- Document all steps to provide feedback to necessary internal groups
Working hours: 8:30 AM - 6:30 PM
To Apply - submit your application here & email resume to Micaela.Crespi@RandstadUSA.com - be sure to include the "Spanish Speaking CSR - Stow" in the subject line of email.**For a faster response text: 631.268.5745 - include the "Spanish Speaking CSR - Stow" in the text along with your name & best time to call** (email resume BEFORE texting) I'm conducting phone interviews now through Monday, so submit your resume today to be considered. Good Luck!
- Bilingual-Spanish speaking abilities - will be tested at onsite interview
- Comfortable with Bluetooth technology & demonstrable ability to manage and resolve technical issues
- Proficiency in navigating PC and Mobile operating systems including, but not limited to, Windows and Apple based platforms
- A minimum of 1-year experience in a customer service role
- High School Diploma or equivalent