Help-desk Rep (Bilingual - English/Spanish)

  • location: Stow, MA
  • type: Temp to Perm
  • salary: $17 - $18.50 per hour
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job description

Help-desk Rep (Bilingual - English/Spanish)

One of the world's premium producers of audio and stereo products is seeking Bilingual Help-desk Representatives. As a Multi-Language Support Rep I, you will be responsible for the ownership and resolution of support issues originating from Spanish speaking customers throughout the Americas.

Location: Stow, MA
Pay Rate: $18.50hr
Shift: Mon-Fri - standard business hours
Training: 1 week Mon - Fri 9-5

Responsibilities include:

  • Provide support, interface with the end-consumers, re-sellers, factory stores, foreign distributors and dealers, repair facilities and the field sales force.
  • Utilize available resources to coordinate activities to determine root cause, recreate issues and provide customer resolution.
  • Apply customer service communication engagement skills and in-depth knowledge of products to assess customer needs and resolve issues. 
  • Document all steps to provide feedback to necessary internal groups

Working hours: 8:30 AM - 6:30 PM

Qualifications include:

  • Bilingual-Spanish speaking abilities - will be tested at onsite interview
  • Comfortable with Bluetooth technology & demonstrable ability to manage and resolve technical issues
  • Proficiency in navigating PC and Mobile operating systems including, but not limited to, Windows and Apple based platforms
  • A minimum of 1-year experience in a customer service role
  • High School Diploma or equivalent

To Apply - submit your application here & email resume to - be sure to include the "Spanish Speaking CSR - Stow" in the subject line of email.

**For a faster response text: 631.268.5745 - include the "Spanish Speaking CSR - Stow" in the text along with your name & best time to call** (email resume BEFORE texting) 

I'm conducting phone interviews now through Monday, so submit your resume today to be considered. Good Luck!

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