Workforce Management Supervisor

  • location: Fontana, CA
  • type: Permanent
  • salary: $35 - $39 per hour
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job description

Workforce Management Supervisor

Are you a Call Center Workforce Management professional? Do you have experience analyzing contact center trends including call volume, call patterns, staff productivity, attrition rates, and resource allocation? A Huge Healthcare Company is looking to hire an experienced Work Force Management professional that will be a great candidate for this opportunity.

To apply email your updated resume to

Duration: 8/6/2018 to 12/28/2018
Pay: $35.00-$39.00
Shift: 40 hours per week
Location: Slover Ave Fontana, CA 92337

Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives
Monitors and/or develops the application of scheduling systems, including policy and procedures, operating structure, and information flow
Recommend operational improvements
Use EWFM to review and approve PTO request for a population of 250 workers

Working hours: 8:00 AM - 5:00 PM

MS Office
Critical Thinking and Analytical Skills
Project Management
Strong Communication Skills
Aspect Software Skills

BA or BS preferred
1+ Years of direct experience

To apply email your updated resume to

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