Workforce Management Supervisor

  • location: Fontana, CA
  • type: Permanent
  • salary: $35 - $39 per hour
easy apply

job description

Workforce Management Supervisor

Are you a Call Center Workforce Management professional? Do you have experience analyzing contact center trends including call volume, call patterns, staff productivity, attrition rates, and resource allocation? A Huge Healthcare Company is looking to hire an experienced Work Force Management professional that will be a great candidate for this opportunity.

To apply email your updated resume to Eric.Joyner@RandstadUSA.com

Duration: 8/6/2018 to 12/28/2018
Pay: $35.00-$39.00
Shift: 40 hours per week
Location: Slover Ave Fontana, CA 92337

Responsibilities:
Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives
Monitors and/or develops the application of scheduling systems, including policy and procedures, operating structure, and information flow
Recommend operational improvements
Use EWFM to review and approve PTO request for a population of 250 workers

Working hours: 8:00 AM - 5:00 PM

Skills:
MS Office
Critical Thinking and Analytical Skills
Project Management
Strong Communication Skills
Aspect Software Skills

Qualifications:
BA or BS preferred
1+ Years of direct experience

To apply email your updated resume to Eric.Joyner@RandstadUSA.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs



    Warehouse Associates

  • location: Riverside, CA
  • job type: Temp to Perm
  • salary: $12 per hour
  • date posted: 8/17/2018