Benefits Clerk (nec)
Customer Service Associate needed in Warwick, RI 02886
08/20/2018 /- 02/20/2018
Hours: hours of operation will be: Training: 9 AM-5:30 PM; Nesting 9 AM-5:30 PM -However agents will go into a schedule with 3 base days: 9AM, 9:30 AM or 10:00 AM start, 1 mid shift: 11:00 AM or 11:30 AM start and 1 late night: 12:30 PM - 9:00 PM per week. Associates will also work approx. 1 weekend a month (rotation right now is about every 5 weeks) with a day off during the week. The day off during the week will be on a base day, but not a Monday.
?? We handle inbound customer calls for the Retirement and Income Solutions product.
?? Associate will be tasked with handling inbound customer calls for defined benefit customers. These are calls that require an excellent customer focus and attention to detail.
?? Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Working hours: 9:00 AM - 9:00 PM
--Ability to multi task and navigate through multiple systems
--High energy/motivated to engage with customers to uncover/overcome objections.
--Keen attention to detail. Excellent oral and written communication.
--Prior Call Center service/sales experience is advised but not required.
?? Special skills: Excellent customer service skills, problem solving skills, attention to detail, flexibility to work different shifts (emphasis on late shifts), and the ability to multitask.
?? Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
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