Customer Service Specialist
Currently looking for a candidate for a Enrollment Specialist position in Akron, OH.
Shift Required:Shift times will be between 8am-8pm, (OT as needed). Schedule will be consistent, so there will not be any changes from week to week
Answers calls from prospects considering enrollment in Medicare.
Facilitates lead intake and answers basic Medicare and benefit questions.
Completes data entry into Salesforce/CRM to document call.
Asks pertinent questions regarding needs of prospect; i.e. verifies doctor is in network, checks Rx in our formulary, registers prospects.
Sets up call for Licensed Sales Representative to advise prospect regarding correct product. Conducts telephonic enrollment when caller is ready to enroll.
Working hours: 8:00 AM - 8:00 PM
Ability to multi-task. Operate computer, and phone system while speaking and collecting information from prospective enrollee.
Medical, Hospital or health office experience strongly preferred
High School Diploma or GED is required; Associate's or BA/BS preferred.
TO APPLY: Email Resume to: email@example.com
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