Premium Specialist

  • location: Columbia, SC
  • type: Temporary
  • salary: $14 - $16 per hour
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job description

Premium Specialist

- Under general supervision, performs policy maintenance changes, handles policy inquiries, billing inquiries, and obtains additional policy information; analyzes and handles service requirements from various sources associated with complex accounts; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account.

- Reconciles and services account payments from core accounts; completes bill movement, transferring accounts within a group as requested; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; maintains account information databases; ensures that account activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly.

- Balances batches and ensures that premiums are correctly posted; assists with the coordination of activities necessary to maintain balanced accounts; ensures prompt and accurate account calculations and adjustments.

Responsibilities:
- Reconciles and services account payments from core accounts; completes bill movement, transferring accounts within a group as requested; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; maintains account information databases; ensures that account activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly.

- Balances batches and ensures that premiums are correctly posted; assists with the coordination of activities necessary to maintain balanced accounts; ensures prompt and accurate account calculations and adjustments.

- Communicates with various departments to obtain additional information or confirm changes; generates necessary correspondence.

- Responsible for auditing, monitoring, evaluating and confirming the accuracy of business unit processes; reviews and analyzes audit findings and takes immediate action to ensure follow-up and corrective measures are implemented; compiles and reports audit findings and makes recommendations for business process improvements.

- Performs other duties as required.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong knowledge of policy service procedures and processes

- Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology

Qualifications:
- Advanced skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate

- Advanced skill in understanding the implications of new information for both current and future problem solving and decision-making

- Skill in using mathematics to solve problems

- Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products

- Skill in managing one??s own time and the time of others and actively looking for ways to help people

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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