Office Administration-Data Entry-Customer Service

  • location: Kennesaw, GA
  • type: Temp to Perm
  • salary: $12 - $14 per hour
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job description

Office Administration-Data Entry-Customer Service

Randstad Office and Administration is looking for a qualified candidate with 3-5 years of customer service for a Temp position located in the Kennesaw, GA area. This is a Part Time position 10AM-3PM.
This candidate will be the first person to speak to customers when they call into the office and determines the appropriate follow up action required. This role is also responsible for maintaining accurate information in the customer data base including information from sales inquiries, customer concerns, and technician production notes. The third key role of this position is to audit new sales and set up new customer accounts for service.

Reports to: Customer Service Manager.

Responsibilities:
* First Point of Contact for Customer Calls-Answer phone inquiries, analyze action required and route to appropriate department: directly or if not available via detailed written message.
*Document customer requests and concerns in notes.
*Determine action required (manager service call or regular service call) to resolve customer issue and initiate appropriate action.
* Facilitate resolution of residential customer service issues.
*Audit new customer sales to confirm services purchased, set up in the system, send out appropriate communication.
*Collaborate with Sales to coordinate customer communication for added services and seasonal sales initiatives.

Working hours: 10:00 AM - 3:00 PM

Skills:
-Positive communication skills
-Action Oriented
-Display initiative
-Continuous learner

Qualifications:
-3 to 5 years of customer service experience.
-Strong organizational and project management skills.
-Aptitude for learning new database systems and proficient in entering and analyzing data.
-Demonstrated ability to communicate effectively in written as well as verbal communication.
-High School Diploma plus additional training in tradeschool, college, industry, or military.
-Comfortable with technology. -Team Player. -Lawn care experience and/or agronomic background in turf or ornamental care a plus, but not required.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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