Customer Verification & Research

  • location: Phoenix, AZ
  • type: Temporary
  • salary: $19 per hour
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job description

Customer Verification & Research

Randstad is seeking Customer Service Representatives to join our clients team in the South Phoenix area.

Responsibilities:
This department is responsible for verifying that all new accounts opened are true and valid accounts. Must verify client???s personal identity and ensure that there are no risks for fraudulent activity. This is a high volume processing role but does not require direct client communication. This department is heavily monitored and adheres to strict quality assurance requirements.

Working hours: 7:00 AM - 3:00 PM

Skills:
Attention to detail and thoroughness of work is key to success in this role

Qualifications:
Experience navigating pivot tables in Microsoft Excel
Experience working in daily work volume queues
Experience navigating through 5-10 computer programs/web pages simultaneously
Ability to produce accurate results in a timely manner
Ability to research information and report accordingly
Verification of client personal information (DOB, SSN, IP Address, Home/Work Address)
Responsible for servicing high volumes of client calls

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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