Customer Service

  • location: Lincolnshire, IL
  • type: Temp to Perm
  • salary: $16.50 per hour
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job description

Customer Service

Do you have experience in the benefits field? Do you enjoy helping others work through their health insurance needs?
The Advocacy Annual Enrollment (AE) Hotline Specialist is responsible for receiving inbound participant calls and providing in-depth counseling on participant health care enrollment options.

You will educate participants on complex concepts such as high-deductible health plans (HDHP) and health savings accounts (HSA) and counsel participants to make the most cost-effective health benefits decisions. You will also assist participants with questions related to transition of care, provider selection and impact of plan changes to prescription drug coverage and other specialized health care services.

Working hours: 7:00 AM - 8:00 PM

Ability to handle high volume of inbound calls for multiple clients with different plan offerings
Explain complex health care concepts in an easy-to-understand way
Excellent customer service skills

Knowledge of health care plan designs and benefits, including medical (PPO, HMO, HDHP), prescription drug, dental, vision, HSA, etc
CS Pro and/or prior Annual Enrollment experience preferred
High School Diploma/GED

If this sounds like you, apply today. Start dates beginning in early September.

Our building has a host of amenities for your enjoyment including Starbucks, a world class cafeteria, and an onsite oil change station once a month. We have Shuttle options from the Metra, and several bus stops around campus. The village hosts Concert in the Park on Wednesdays and Food Truck Fridays right next door.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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