Client Resolution Specialist

  • location: Silver Spring, MD
  • type: Temp to Perm
  • salary: $17 - $22 per hour
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job description

Client Resolution Specialist

Our client, a well-known point of sale systems provider is seeking a Client Resolution Specialist to join their team! This role provides exemplary service support for VIP clients across the US. Taking a high volume of inbound calls to assist clients with batch settlement requests, processing credit card recovery requests, along with entering new client information and resetting passwords and or adding/removing users, as needed.

Responsibilities:
Day to day responsibilities include:
-- Assess incoming calls for credit card recovery requests.
-- Alert clients, merchants and dealerships of failed batches and provide assistance for resubmission.
-- Provide superior customer service to our customers both in email and via telephone.
-- Provide preliminary funds research assistance for missing and duplicate batches and transactions.
-- Resolve and close at least 90% of cases with accuracy.
-- Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are routed to the appropriate department.

Working hours: 8:00 AM - 10:00 PM

Skills:
What makes you a good fit?
--Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications and interchange qualification requirements is a plus.
--Ability to communicate instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.
--Experience with MS Outlook, Word, and Excel preferred.
--Customer Service experience via telephone or in person is required, ideally 2+ years of experience.

Qualifications:
If you feel you are a great fit for this opportunity, please apply to this position and send a word copy of your resume to Katie O'Connor at katie.oconnor@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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