Client Resolution Specialist
Our client, a well-known point of sale systems provider is seeking a Client Resolution Specialist to join their team! This role provides exemplary service support for VIP clients across the US. Taking a high volume of inbound calls to assist clients with batch settlement requests, processing credit card recovery requests, along with entering new client information and resetting passwords and or adding/removing users, as needed.
Day to day responsibilities include:
-- Assess incoming calls for credit card recovery requests.
-- Alert clients, merchants and dealerships of failed batches and provide assistance for resubmission.
-- Provide superior customer service to our customers both in email and via telephone.
-- Provide preliminary funds research assistance for missing and duplicate batches and transactions.
-- Resolve and close at least 90% of cases with accuracy.
-- Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are routed to the appropriate department.
Working hours: 8:00 AM - 10:00 PM
What makes you a good fit?
--Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications and interchange qualification requirements is a plus.
--Ability to communicate instructions and resolution procedures and in a clear and concise manner, both verbally and in writing.
--Experience with MS Outlook, Word, and Excel preferred.
--Customer Service experience via telephone or in person is required, ideally 2+ years of experience.
If you feel you are a great fit for this opportunity, please apply to this position and send a word copy of your resume to Katie O'Connor at firstname.lastname@example.org.
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