Customer Service Health Insurance Enrollment

  • location: Akron, OH
  • type: Temporary
  • salary: $13.75 per hour
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job description

Customer Service Health Insurance Enrollment

Randstad is hiring Seasonal Enrollment Specialists to work with a large, well-respected healthcare network in Ohio! These are temporary positions assisting people with healthcare and Medicare insurance plans.

Job Description:
Answers calls from prospects considering enrollment in Medicare. Facilitates lead intake and answers basic Medicare and benefit questions. Completes data entry into Salesforce/CRM to document call.

As an Enrollment specialist, you:
Ask pertinent questions regarding needs of prospect; i.e. verifies doctor is in network, checks Rx in our formulary, registers prospects in TalkAbouts.
Sets up call for Licensed Sales Representative to advise prospect regarding correct product. Conducts telephonic enrollment when caller is ready to enroll.

Shift: Shift times will be between 8am-8pm, (OT as needed). 7 days/week availability is required. (They will only work a total of 5 days/week, and have a weekday off to compensate for any weekend work.) Their schedule will be consistent, so there will not be any changes from week to week once they have their schedule.
Holidays: Our associates will have to be available to work the day after Thanksgiving. They are off Thanksgiving Day.

Working hours: 8:00 AM - 5:00 PM

-Completion of company plan and product training prior to open enrollment season with a passing rate of 90% is required. (You will be released if they cannot pass this training exam)
-Minimum of one year experience in a sales or account management role; one year experience selling Medicare/Individual products strongly preferred.
-Medical, Hospital or health office experience strongly preferred (NOT Home Health Aid)
-Accident & Health insurance license in state of Ohio is a HUGE plus (not required)
-Ability to multi-task. Operate computer, Salesforce CRM system, utilize company website and phone system while speaking and collecting information from prospective enrollee.
-Excellent phone skills.
-Effective listening and critical thinking skills.
-High School Diploma or GED is required; Associate's or BA/BS preferred.

**Will have to take flu shot in Oct. This is a non smoking facility, candidates must be non-smokers.

If this sounds like a great opportunity for you, please email a current resume to

Thanks for your interest in working with Randstad!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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