Call Center Representative Inbound

  • location: Hollywood, FL
  • type: Temp to Perm
  • salary: $12 - $13 per hour
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job description

Call Center Representative Inbound

determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsibilities:
Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Analyze disputed merchandise along with provided original information and requisitions from invoices
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues
Solicit sales of new merchandise and services
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.
In case of any product, they follow up claims' adjustment with sellers, approve or disapprove the dealer's claim or investigate whether the claimed parts are defective or not

Working hours: 8:30 AM - 5:30 PM

Skills:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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