Call Center Representative Inbound

  • location: San Diego, CA
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Call Center Representative Inbound

Responsible for all front and back office clerical duties, incoming telephone calls, greeting visitors in a professional manner, scheduling, filing, etc.

Responsibilities:
Answers multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner.
Transferring the phone at start of shift- AM
Dispatching call on hold
Daily answering service log
Maintain Answering Service Logs- Print and File
Dispatch trouble calls
Greets and screens incoming visitors in a professional manner and promptly notifies appropriate person of their arrival
Resolving tickets (regular service, tablet tickets, trouble calls, and troubleshooting tickets)
Prepares folders for jobs as needed
Scan and file contracts
All filing and scanning of documents (customer documents, tickets, digital files)
Invoices ?? mail and email to customers
Performs other related duties as assigned

Working hours: 7:00 AM - 3:30 PM

Skills:
Oral and written communication skills
Customer relations
Customer service skills
Filing skills
Math aptitude
Organization skills
Professionalism
Reading skills
Time management skills
Computer literacy
Keyboard skills

Qualifications:
High School Diploma or Equivalent. One year related experience and/or training.

Similar experience for someone who has worked in a hotel setting/PBX operator.

Knowledge of switchboard and dispatching.

Please apply directly to this posting or email your resume to fernanda.castro@randstadusa.com. No calls please!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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