Call Center Representative (Healthcare)

  • location: Tampa, FL
  • type: Temporary
  • salary: $15 per hour
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job description

Call Center Representative (Healthcare)

Randstad is seeking qualified customer service representatives for a Call Center opportunity with a large healthcare provider located in Tampa, FL.

Please send qualified resumes to conrad.geber@randstadusa.com


HOURS: Monday through Friday 8:00am to 5:00pm (Hiring Leader is getting clarification on any flexibility and what that may look like).
DRESS CODE: Business casual

PAY RATE: $15.00/HR

Responsibilities:
1. Candidates will be addressing incoming telephone digital or written inquiries. Candidates will perform basic administrative/clerical/operations/customer support/computational tasks. Candidates will be addressing customer needs which may include benefits questions, resolving issues, or member education. Duties will include, but are not limited to:
2. Recording details of member inquiries, comments or complaints, transactions or interactions, and takes action in accordance to each
3. Escalates unresolved and pending customer grievances (decisions are limited to defined parameters around work expectations quality standards, priorities and timing, and works under close supervision and/or within established policies and guidelines)
4. Call volume of approximately 50-70 calls per day

Working hours: 8:00 AM - 5:00 PM

Skills:
1. High attention to detail
2. Typing speed of at least 45 words per minute
3. Intermediate computer proficiency (Microsoft Office proficient)

Please send qualified resumes to conrad.geber@randstadusa.com

Education:
High School

Experience:
Entry Level

Qualifications:
1. HS diploma or equivalent
2. Minimum of 2 years of customer service experience
3. Strong customer service orientation
4. Strong attention to detail
5. Minimum of 45 WPM typing skills
6. Capacity to multitask between multiple computer applications

Preferred Qualifications
1. Associates degree
2. Previous inbound call center experience
3. Healthcare experience
4. Fluency in Spanish


Please send qualified resumes to conrad.geber@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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