Medical Customer Service

  • location: White Plains, NY
  • type: Temp to Perm
  • salary: $15 - $15.50 per hour
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job description

Medical Customer Service

If you are passionate about helping people, providing outstanding customer service and are looking for a rewarding career - then Randstad is the right place for you! Our Customer Service Representatives excel at providing exceptional customer service, and have the potential for great career growth and salary.Are you looking to be part of a large healthcare organization with a gym and cafeteria on site? Do you want to work in a true team environment? Well then this job is for you!!!

Answering 50-70 inbound phone calls from health care providers (i.e. physician offices, facilities, clinics) and identifying the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
?? Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
?? Completing verification process prior to releasing protected health information to caller
?? Research across multiple system applications to identify the current status and provide appropriate response.
?? Assist caller with instructions and guidelines to submit authorization for treatments; including navigating provider to the company website and instructing how to use our tools
?? Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while using clear, simple language to ensure understanding
?? Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up
Meet the performance expectations established for the position; including call quality, productivity, provider satisfaction, first call resolution and attendance
?? Ability to maintain confidentiality and adhere to HIPAA requirements
?? Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

Working hours: 9:00 AM - 5:00 PM

* Must have experience working in a high volume call center

No Degree Required


2+ years prior Healthcare experience in a call center; with a concentration in a provider support, administration and utilization management protocols
?? Excellent communication skills; with proficiency translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
?? Demonstrated ability using computer and Windows PC applications, including ability to navigate a computer while on the phone, strong keyboard skills and learning new computer programs
?? Meet the performance goals established for the position in the areas of: productivity, quality, accuracy, customer satisfaction and attendance

Now, if you are ready for a rewarding work environment, that offers amazing career and salary growth potential - apply with Randstad today.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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