Customer Service Representative
Randstad is looking for medical call center professionals to add to their team for an exciting position as a PROGRAM SPECIALIST (Customer Service Rep) with an established biotech/pharmaceutical company in the La Jolla/UTC or Sorrento Valley area.
The Program Specialist is responsible for supporting the operations of call center programs including reimbursement hotlines and patient assistance programs. The focus of the Program Specialist is to help patients gain access to therapies they need, in some cases, in order to survive. The Program Specialist responds to requests from customers, who may include patients, physicians, hospital staff, pharmacists, and distributors.
Working hours: 6:00 AM - 7:00 PM
--Gain valuable experience in the biotech/pharmaceutical industry
--Work for one of the largest biotech companies in the world
--Excellent growth opportunities
--40 hours/week; Monday - Friday
REQUIREMENTS & QUALIFICATIONS
?? 3 to 5 years of solid work experience to include call center, customer service, office/administration, and/or healthcare reimbursement
?? Have a Bachelor??s Degree or be in the process of completing higher-level education
?? Understanding of medical terminology preferred
?? Verbal and written communication skills
?? Have the ability to learn new software and concepts quickly
?? Able to work ANY 8 hour shift between the hours of 6 am and 7 pm
?? Have reliable transportation (there is no public transportation near the location)
HOW TO APPLY: Please apply here or submit resume via email to email@example.com
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