Call Center Representative Inbound
Temp to Hire Customer Service Support
Must be flexible to work an 8 hour shift between 8am and 8pm
Remote work if offered 2 days a week
Essential Job Functions:
Respond to customer requests for information regarding FINRA, FINRA Regulation, and its members by
utilizing various corporate applications: Web CRD/IARD, Proctor, OASIS and appropriate web sites.
Provide functional and navigational support.
Provide pending and approved member firms with assistance in form and registration processing.
Process information requests and route calls to the appropriate department or individual.
Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe.
Provide support to internal and external customers with regard to the enterprise-wide security feature
associated with most corporate applications.
Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and
two-year license registration questions.
Assist executive representatives and authorized contacts of member firms in updating their quarterly
review of the FINRA Contact System (FCS) to ensure compliance with FINRA regulations.
Review the Proctor application to determine registration and scheduling of non-member examination
Working hours: 8:00 AM - 5:00 PM
College work experience
MUST HAVE A 4 YEAR DEGREE IN A BUSINESS RELATED FIELD
4 YEAR DEGREE
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