Call Center Representative Inbound

  • location: Rockville, MD
  • type: Temp to Perm
  • salary: $15 - $19 per hour
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job description

Call Center Representative Inbound

Temp to Hire Customer Service Support
Must be flexible to work an 8 hour shift between 8am and 8pm
Remote work if offered 2 days a week

Responsibilities:
Essential Job Functions:
Respond to customer requests for information regarding FINRA, FINRA Regulation, and its members by
utilizing various corporate applications: Web CRD/IARD, Proctor, OASIS and appropriate web sites.
Provide functional and navigational support.
Provide pending and approved member firms with assistance in form and registration processing.
Process information requests and route calls to the appropriate department or individual.
Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe.
Provide support to internal and external customers with regard to the enterprise-wide security feature
associated with most corporate applications.
Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and
two-year license registration questions.
Assist executive representatives and authorized contacts of member firms in updating their quarterly
review of the FINRA Contact System (FCS) to ensure compliance with FINRA regulations.
Review the Proctor application to determine registration and scheduling of non-member examination
applications.

Working hours: 8:00 AM - 5:00 PM

Skills:
Customer Service
Office Clerical
Retail
College work experience

Education:
Bachelors

Experience:
Entry Level

Qualifications:
MUST HAVE A 4 YEAR DEGREE IN A BUSINESS RELATED FIELD


4 YEAR DEGREE

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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