Call Center Representative Inbound

  • location: Denver, CO
  • type: Temp to Perm
  • salary: $14.24 per hour
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job description

Call Center Representative Inbound

Randstad is hiring Call Center Representatives for a large company in Denver, CO 80202! In this position you will be in a call center environment receiving inbound calls assisting customers with inquiries, gathering information, assessing customer needs and communicating options. The ideal candidate has at least 1 year of experience in a call center/customer service environment as well as fluent in English and Spanish. Requirements include a high school degree, good communication skills, general computer knowledge, MS Office, and a typing speed of at least 30wpm. There are two shifts available between 6am - 6pm Monday through Friday.

Responsibilities:
- Takes inbound calls from customers in various locations of the country - English/Spanish preferred, but not required.
- Turn key resolution for customer with first phone call; as to avoid unnecessary call backs
- Gathers information, researches/resolves inquiries and logs customer calls
- Must be able to handle potential irate customers and de-escalate successfully on the majority of calls
- Communicates appropriate options for resolution to the customer in a timely manner
- Informs customers about services available and assess customer needs
- General reporting gathered from customer inquiries

Working hours: 6:00 AM - 6:00 PM

Skills:
Customer Service experience in an inbound call center environment .
Must have strong communication skills (both verbal and written)
Must be familiar with Microsoft Word / Excel.
Must have strong general computer knowledge.
Must be able to type at least 30wpm

Education:
High School

Experience:
Entry Level

Qualifications:
Must be able to pass a background check and drug test
1 year of experience in a call center/customer service environment


Attach your resume and apply today or send it in an email to Jason.Duggan@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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