Customer Service Representative
Get your careers moving in the fast lane!-
Rapid advancement and endless opportunities exist within the region's premier employer and a fortune 50 company!
These exciting positions are being offered as temp to hire through Randstad, the world's second largest staffing provider.- Our ideal candidate will have previous call center / customer service / and or banking experience.- However, if you are dependable, willing to work hard, and want to get your foot in the door to a tremendously rewarding career-we want to talk to you!
Candidates must be available for a four week training period from 8:00 AM to 4:30 PM.- Once training has been completed you will be assigned a shift anywhere between 6 AM to 9 PM Monday through Friday with possible weekends ranging from 8 AM to 6 PM on Saturday.
**Must be able to work evenings or on Saturday**
Handles customer inquiries and problems, and escalates issues when needed.
Maintains a high level of knowledge regarding applicable bank products, procedures, processes, and technology and uses this to enhance the customer experience
Uses established procedures, disclaimers, and screens. May deviate from the procedure in certain circumstances. Develops and demonstrates positive customer service skills.
Develops basic understanding of response center dynamics.
Reviews and verifies transactions to ensure proper processing according to established quality standards.
Requires direct supervision.
Working hours: 8:00 AM - 4:30 PM
--Positive customer service skills
--Ability to navigate through databases
--Ability to learn rapidly
--Patience, empathy, and persistence
--Maintaining a high level of knowledge regarding bank procedures and product-
--Previous banking experience (not a must but preferred)
--Previous call center experience
- DON'T DELAY-THESE CLASSES FILL QUICKLY
Please contact Olivia Kniery at 309 445 6113 ASAP if interested!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.