Medical Customer Service
Patient registration clerks are responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, these professionals must collect co-pays, answer calls, and page medical employees as needed. A hospital patient registration specialist is often one of the first people a patient sees when entering a hospital. As a medical scheduler, you'll set up exams for patients and handle customer service inquiries. Create a positive impression for each patient, family member, visitor or staff while preforming the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family members or visitors.
Registration clerks help assign beds and carry out procedures to admit, transfer, or discharge patients. They also input patient information into a computer system and verify necessary physician referrals and insurance authorizations. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information. For Medical Schedulers, their primary job duty is making appointments for medical practitioners as well as incoming patients. Computer-based applications or patient appointment books are typically used to manage a scheduling system. Medical schedulers also might work with patients by phone or in person. Perform verification of insurance for all payers and create estimates when applicable.
Working hours: 3:00 PM - 11:30 PM
*Ability to multi-task
*Insurance experience preferred
*Knowledge of mathematics and payment processing
*Computer experience, with fast, accurate typing skills
*Exceptional organization abilities and attention to detail
*Outstanding customer service skills
*Ability to remain calm and professional, even in emergency situations
*Understanding of medical terminology and standard insurance forms a huge plus
*High school diploma
*Solid math and analytical skills
*While not required, a certificate or diploma program at a vocational or business college in the field is a plus
*Solid understanding of Medical Terminology preferred
*Minimum 18 months admin experience in a medical facility, health insurance, or related field highly preferred.
If you feel you possess the needed skills and positive personality for one of these fast paced positions, please apply on-line or contact our office directly. Be sure to attach your updated resume when applying on-line.
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