Call Center Representative Inbound

  • location: Bowling Green, KY
  • type: Temp to Perm
  • salary: $12.75 per hour
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job description

Call Center Representative Inbound

Do you enjoy customer service? Do you like helping people on a daily basis and working in a great, comfortable environment? If so, then Randstad has the position for you! We are seeking 40 Customer Service Representatives for our call center in Bowling Green, KY. The salary is $12.75 per hour. If you are interested, please email your resume to Jessica.hogan@randstadusa.com or call 270-599-0074. Training will start Monday December 17th.

Responsibilities:
Our client is currently seeking Inbound Customer Service Representatives. CSR's are responsible for taking inbound calls from members and potential members regarding enrollment in affordable care act insurance. Candidates will consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines. Ideal candidates will be able to apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes. Everyone must maintain 100% attendance during four-week New Hire Training from 8am-5pm.

Working hours: 8:00 AM - 5:00 PM

Working hours: 7:00 AM - 7:00 PM

Skills:
-Previous experience with customer service in a call center or retail environment preferred, but not required.
-Excellent listening skills
-Professional verbal communication skills (friendly and conversational) and written communication skills; spelling, grammar and data entry
-Computer proficiency in a windows environment, internet navigation and keyboarding skills
-Must have the ability to use computer for extended period of time to enter and process enrollments.
-Demonstrated excellent customer service skills.
-High tolerance for heavy phone work /interaction with public/sensitive conversations
-Ability to work efficiently during peak periods with an increase of customer contacts.
-Demonstrated ability in creative problem solving.
-Ability to use good judgment when problem solving.
-Ability to show empathy and persuasive.
-Ability to work with the sense of urgency.

-Flexibility to work additional hours and days during peak periods.

Education:
High School

Experience:
Entry Level

Qualifications:
High School


Email resumes to jessica.hogan@randstadusa.com or call 270-599-0074

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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