Call Center Representative Outbound
Randstad is seeking Call Center Representative to join a large health services organization in the Chicago area. Please take a look at the qualifications below and if interested please contact me with your resume immediately at Hailey.email@example.com
Schedule: 10am-7pm Tuesday through Friday and Saturdays from 8am-4:30pm
The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The Scheduler must be comfortable making 100+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.
Working hours: 8:00 AM - 7:00 PM
Place 200+ outbound calls to potential patients daily
Take inbound calls daily from members returning the original call
Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments
Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members
Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance
High School or GED required
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