Customer Service Representative

  • location: Farmingdale, NY
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service Representative

Are you looking to be saved from those long hours working retail during the holiday season? Or maybe you just want to earn some extra money to help out with the holiday bills that will come in the new year?
We are currently in search of 10+ Customer Service Representatives looking for a seasonal position and even like to reward you with bonuses for your hard work!

Varied hours between 9AM -8PM (8 hour shift), Varied Days - Including ONE weekend day each week - $15/hour

Responsibilities:
You will be the liaison between customer/sales/various internal teams Process manual entry orders through AS400 Direct communication with customer providing shipment status, product availability, account status, etc. We want someone that can act in the most professional manner, while managing inbound and outbound calls. Ability to work with different types of personalities in a professional, positive manner. Complies with company policies and procedures and maintains regular work attendance. Performs other duties as assigned.

Working hours: 9:00 AM - 6:00 PM

Skills:
-Experience in a call center, inbound or outbound calling, handling all types of customer inquiries, diffusing escalated calls, etc.
-Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time
-Data entry related to customer inquiries and orders
-Able to identify and escalate customer issues with empathy when appropriate
-Build rapport with your customer and ensure that there are no open issues before closing a customer contact

Education:
High School

Experience:
Entry Level

Qualifications:
-Must be at least 18 years of age
-Flexible with your work availability


If you are interested and meet the above requirements, please apply to this position. If you have questions please call 631-427-1096 or email me Janine.indrigo@randstadusa.com. I can schedule you for a video interview ASAP!

Please join us for our Weekly Open House EVERY Thursday from 1PM - 3PM!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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