Customer account representative
EEC | Customer Care Rep - Marlborough, MA - $18-24/hr - Temp to Hire
Our client in Marlborough, MA is currently seeking a Customer Care Representative for their growing team! This is a temp-to-hire position paying $18-24/hr depending on experience! If and when the position transitions to permanent, this company offers an attractive benefit package including medical and dental coverage, life insurance, disability insurance, as well as company paid holidays, sick time, vacation time, and 401k!!
The Customer Care Representative facilitates the proactive service maintenance philosophy to their customers and expedites pre- and post-maintenance activities to ensure smooth delivery and the best customer care experience.
The CCR interacts with various internal departments and 3rd party subcontractors for a seamless service, support, and delivery structure.
Primary contact for all deliverables for existing and new accounts utilizing in house resources and subcontractors
Set customer expectations and communicate updates frequently
Coordinate preventative maintenance and repair work with customer, manage all follow up activity and deficiencies until resolved
Facilitates providing service estimates
Follows up on outstanding work with customers
Obtain paperwork from subcontractors and enter into MS Dynamics
Invoice approval - billing
Produce reports for customers and management
Update system with contract amendments for renewals
Answers emergency line for all customer calls
Work additional hours as needed to meet daily or seasonal work load
Other duties as assigned
Working hours: 8:00 AM - 5:00 PM
Subcontractor management experience desired
Knowledge of one of these industries would be desirable: HVAC, UPS, DC Plant, Generators, Electrical Maintenance
Great computer, Microsoft Windows, and Excel skills, along with other Microsoft Office applications
Invoicing billing knowledge
Great time management skills
2-5 years' experience in customer care and/or field service industry in a direct support/subcontractor environment
Good communication skills
Apply today....interview TOMORROW!!! Don't wait too apply to this great opportunity. This position will fill fast. Apply directly to this posting and send your resume to firstname.lastname@example.org.
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