Customer Service Representative

  • location: Medford, MA
  • type: Temporary
  • salary: $14 - $15 per hour
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job description

Customer Service Representative

Our client a very large food preparation product manufacturer and distributor, is looking for a call center representatives to join their staff during their busy season.

Responsibilities:
- Take incoming calls from call queue to assist customers with questions or concerns (damaged or broken products, wrong product, buyers' remorse, estimated delivery time, placing an order)
- Effectively determine what the customer needs to resolve every call on a positive note
- Place orders through online order system
- Track customer shipments through database software
- Answer all customer questions with a high level of empathy and professionalism
- Report to work on time and adhere to break schedule
- Apply discounts a requested and required to customer orders

Working hours: 8:00 AM - 5:00 PM

Skills:
-Ability to communicate clearly and effectively via telephone
-Friendly optimistic attitude towards customer service
-Previous data entry experience
-Previous customer service experience in a consumer product based industry
-Professional phone demeanor

Education:
High School

Experience:
Entry Level

Qualifications:
-Associated Degree (BA degree preferred)


Please email your resume to elyse.killgren@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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