Help Desk Analyst
Looking for a New Career? Look no further! Randstad is currently hiring for a Desktop Analyst for our client, Bloom Energy, in Newark, DE.
Our Ideal candidate will have an acute attention to detail, tenacity, and a results driven mindset. This position interacts with all levels of employees and must be able to maintain a courteous, professional manner at all times.
Provide support services to local and remote employees with technical problems and IT issues involving desktop\laptop software, hardware or network services.
Install, configure and troubleshoot hardware including laptops, workstations, printers, phones, video conference units and mobile devices.
Respond promptly to escalation for technical assistance via phone, email and in person as needed.
Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.
Document case status and provide updates to employee-customer and management in line with client case management guidelines.
Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.
Participate in IT projects and complete some project deliverables.
This position may be required to provide technical support outside of normal business operating hours
Working hours: 9:00 AM - 5:30 PM
10 - 12 years of experience in desktop support in a professional environment is required.
Experience supporting standard security applications in an Enterprise environment (anti-virus, anti-spam, network access control, hard disk encryption, patch management & remediation.)
Customer service focus
Ability to demonstrate analytical, problem solving and teamwork abilities.
Provides support and communicates appropriately across multiple levels of the internal organization.
Prioritizes projects and operations tasks effectively to complete deliverables on time.
Excellent oral and written communication skills
Experience supporting Windows 7 / 8 / Mac OS X
iOS / Android for Smart Devices
Proven track record in Customer Service
Knowledge of Basic Active Directory administration
Basic DNS and DCHP knowledge and troubleshooting
MCSE, Cisco, Linux, Mac or other standard IT support certifications a plus
Knowledge of LANDesk, RemedyForce, SharePoint, McAfee Drive Encryption and MobileIron a plus
Success in this role requires excellent work ethic, being a team player, dependability, and value SAFETY in the workplace!
Must be able to pass a Background check and Credit check.
We offer Benefits such as:
- Medical/Dental/Vision plans
- Short Term Disability and Term Life
- Discount plan for everyday items (Cell phone plans, Hotels, Event Tickets, etc)
- Real opportunity for career / wage advancement and transition to Full Time with our client
- Work in Climate controlled/Clean/Safe Warehouse
Looking to begin interviewing immediately. Call 302-533-3696 or email your resume to Shannon.McCartney@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.